HEAT or Help Desk?
There is a difference between HEAT tickets and Help Desk Tickets, though employees frequently confuse the two, or think they are one and the same thing.
Submit a Help Desk Ticket When...
... you are requesting assistance with a computer belonging to the Medical School, wherever it may be physically located.
Do NOT send telephone service related requests to this ticket system.
Go to the MSIT Help Desk Ticket System >
Submit a HEAT Ticket When...
... you are requesting service or support pertaining to telephone systems, IDX, AHS or GE related support or training, or other HEAT ticket topics such as risk management issues, network drop orders, or other items not directly related to your computer.
NOTE: The HEAT ticket page is accessible *ONLY* via Microsoft Internet Explorer 8 or later. It will not work with other browsers.
Go to the HEAT Ticket System >
